Privacy Policy

KINDLING AFRIKA (PTY) LTD is committed to protecting your personal information in compliance with the South African Protection of Personal Information Act (POPIA).

1. Information We Collect

To process orders and provide our services, we collect the following necessary information:

  • Order information: Full name, delivery address, contact phone number, email address, and details of products ordered
  • Payment information: We do not store full card or payment account details on our servers. All payments are processed by our licensed payment provider Peach Payments, which is PCI DSS compliant.
  • Browsing information: We use cookies to collect anonymised browsing data, device information, and website usage statistics to improve our website experience.

2. How We Use Your Information

We only use your personal information for the following purposes:

  • Processing your orders, arranging delivery, and providing after-sales support
  • Sending you order status updates and delivery notifications
  • Responding to your inquiries and support requests
  • Improving our website, products, and services
  • Complying with South African legal requirements for tax, record-keeping, and regulatory reporting.

3. Information Sharing

We do not sell, rent, or lease your personal information to third parties. We only share information in the following necessary circumstances:

  • With our third-party courier partners, for the sole purpose of delivering your order (only sharing necessary name, address, and contact details)
  • With our payment processor Peach Payments, for the sole purpose of processing your payment
  • Where required to disclose information by South African law, court order, or regulatory request
  • All third parties we work with are required to protect your personal information and may not use it for any other purpose.

4. Your Rights

Under POPIA, you have the following rights regarding your personal information:

  • The right to request access to the personal information we hold about you
  • The right to request correction of inaccurate or incomplete personal information
  • The right to request deletion of your personal information (except where we are required by law to retain records)
  • The right to opt out of marketing communications at any time, by clicking the unsubscribe link in any marketing email
  • The right to lodge a complaint with the South African Information Regulator if you believe we have mishandled your personal information.

5. Information Security

We use industry-standard security measures including SSL encryption to protect your personal information from unauthorised access, disclosure, or misuse. We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and retain tax/order records for 5 years as required by South African law.

6. Cookie Policy

We use strictly necessary cookies to keep our website running and remember your shopping cart contents. You may disable cookies in your browser settings, but please note this may prevent you from using the shopping cart and completing checkout.

7. Contact Us

If you have questions about this privacy policy, or wish to exercise your rights regarding your personal information, please contact us at:

  • Email: support@kirin-smart.co.za
  • Address: 22 PETER ROAD, ROODERPOORT, JOHANNESBURG, GAUTENG, South Africa